General conditions
1. These general terms and conditions (hereinafter: the general terms and conditions) apply to all contracts, deliveries and other services agreed between the customer and MOS by Alicia (hereinafter: MOS)
2. By placing an order, the customer agrees to be bound by these terms and conditions.
3. Unless MOS has indicated otherwise in writing to the customer, the general terms and conditions of the customer itself will not be accepted.
1. MOS confirms the customer's order via email.
2. This confirmation email is not automatically generated and will therefore not be received immediately or on the same day.
3. MOS has the right to refuse a delivery, or to impose special conditions, subject to giving reasons. If MOS cannot clearly determine the customer's permanent or temporary address, an order cannot be accepted.
4. Order procedures that have been interrupted by any technical or other means before the payment instructions have been completed for any reason are incomplete, even if the customer has received an order confirmation. In principle, such an order will not be delivered. However, MOS aims to contact the customer to complete the payment instructions so that the order can be delivered.
1.The contract price is the current price at the time an order is placed with the webshop. The prices of the items are quoted including VAT.
2. The prices mentioned in the webshop do not include shipping costs.
3. MOS is not bound by the terms and conditions of offers in the event of any printing, typesetting or programming errors on the website.
1. MOS acts with the utmost care when processing orders of items.
2. Items will be delivered to the address given to MOS by the customer.
3. MOS will ship accepted orders as soon as possible in the order in which they were received.
4. The delivery time shown on the website is only an estimate and there is no right to compensation if the delivery takes longer.
1. It is up to the customer to verify that the product can be legally imported to the destination country. When ordering from MOS, the recipient is the importer of record who must comply with the laws and regulations of the destination country. Orders shipped to countries outside the European Union may be subject to import taxes, duties and fees levied by the destination country.The recipient of international shipments may be subject to such import taxes, duties, and fees, which are levied once the shipment reaches your country. Additional costs for customs clearance will be borne by the recipient; MOS has no control over these costs and cannot predict what they will be.
2. It is recommended that you check with your local customs office for the current charges before placing an order so that you are not surprised with charges that you were not expecting.
1. The customer has the right to return an item to MOS within fourteen (14) days of delivery, without giving any reason. This applies to items in the standard collection. Standard clothing includes all clothing that is listed under the heading 'shop'. As a result, the purchase of that item will be cancelled and the customer will be refunded the amount already paid to MOS for this item. This right does not apply to discounted items and made-to-measure clothing. Please note that we do not refund the shipping costs for the returned items.
2. There will be no refund for items returned to MOS after this fourteen-day period.
3. If you have purchased an item from MOS that has been adjusted to your own measurements and wishes, this item falls under tailor-made clothing. This applies to items from the standard collection that are adjusted, or to items for which we draw a completely new pattern on the customer's measurements. Made-to-measure clothing cannot be returned. Read more about this under article 14.
4. Items must be returned in accordance with the instructions shown on the return form. This is stated on the website.
5. Items should be returned in the condition generally accepted for normal use for approval of the items, such as trying on items in regular stores. If a customer wishes to exercise this right to return an item, the item must be returned to MOS along with everything that was originally shipped, in its original condition and packaging, in accordance with the clear and reasonable instructions provided by MOS.
6. MOS has the right to refuse or return a returned item to the customer if the item is found to have been used, no longer contains the original tags, or shows damage caused by the customer, or if the customer has not complied with the instructions for returning the item provided by MOS.
If MOS delivers an item that is different from what the customer ordered, or if the item is damaged or defective, the customer must notify MOS as soon as possible. MOS will reimburse the purchase price plus the shipping costs.
ARTICLE 8: Complaints
1. If a customer wishes to exchange or return an item, the instructions listed on this page must be followed: https://mosbyalicia.com/retourneren/
2. Any other questions, comments or complaints regarding an order, payment or delivery should be sent in writing to the following email address: info@mosbyalicia.com
3. The e-mail message must contain the name of the customer, the e-mail address registered with MOS, the order number or invoice number mentioned in the order confirmation and the description of the item.
1. Orders from persons under the age of 18 will not be accepted by MOS.
2. MOS is not responsible if the customer does not provide correct information.
1. The customer can pay via iDeal, PayPal and Bancontact (Belgium).
2. All payments must be made in accordance with the instructions on the pages of the webshop.
ARTICLE 11: Privacy
1. By placing an order, the customer gives MOS the right to use his or her personal data where necessary. This data is stored to the extent necessary for the purposes for which the data was obtained and processed by MOS, i.e. for the performance of the contract, for marketing purposes and for maintaining contact with the customer.
2. The personal data provided by a customer will not be passed on to third parties for commercial purposes without the express consent of the customer. The customer has the right to have this data changed by MOS at any time upon request.
ARTICLE 12: Applicable law
The agreement between the customer and MOS is in accordance with Dutch law
ARTICLE 13: Intellectual property
All product names, brands, logos, models, patterns, and designs depicted or linked to the products, or otherwise relating to the products, are the property of the seller. The Customer acknowledges Seller's ownership rights in respect of the Intellectual Property Rights and shall refrain from using these Intellectual Property Rights in any way, and the Customer shall refrain from any conduct that could harm or otherwise negatively affect the Intellectual Property Rights.
1. If you have purchased an item from MOS that has been adjusted to your own measurements and wishes, this item falls under tailor-made clothing. This applies to items from the standard collection that are adjusted, or to items for which we draw a completely new pattern on the customer's measurements.
2. These items cannot be returned.
3. The invoice must be paid before the package is shipped.
4. If something is just wrong with the delivered custom item, this must be reported in writing within seven days to the following e-mail address: info@mosbyalicia.com
In close consultation, we look at the possibilities for adjustments. If there is an error from the workshop, it will be repaired once free of charge, provided that this is reported in writing to MOS within seven days.
5. If something needs to be adjusted after this time, we will charge you