Ja, daar ontwerpen we onze producten echt op.

Binnen onze merkwaarden staat zelfredzaamheid centraal. We denken na over pasvorm, sluitingen en gebruiksgemak, zodat je je jas zo zelfstandig mogelijk aan en uit kunt doen.

We snappen dat je zo lang mogelijk plezier wilt hebben van je item.

Was je product op 30 graden, gebruik geen wasverzachter en laat het item liggend aan de lucht drogen. Na het drogen kan je je jouw waterafstotende item behandelen met waterafstotende spray om de stof te beschermen tegen vocht.  Door het waslabel te volgen, blijft je favoriete item langer mooi en functioneel!

Ja, we bieden maatwerk aan binnen onze rolstoelkleding. Kijk hiervoor zeker even op onze maatwerk pagina voor meer informatie.

Op dit moment zitten we echter vol tot augustus. Omdat we bij MOS by Alicia met een klein en betrokken team werken, nemen we de tijd om elk product zorgvuldig en passend te maken.

Wasvoorschriften:

1. Softshell fabric: Always handle the jacket with care.
2. Do not tumble dry: Never put the jacket in the dryer to protect the fabric and fit.
3. Wash only when necessary: Wash the jacket only when truly needed to minimize wear.
4. Textile cleaner for spot stains: For small stains, use a textile cleaner and treat only the stained area instead of washing the entire jacket.
5. Fabric softener and bleach: Avoid using these as they can damage the jacket’s water-repellent properties.
6. Maximum 30°C: If you wash the jacket in a machine, use a program of no more than 30°C.
7. Low spin cycle: Set the spin cycle to a low speed to prevent damage to the jacket.
8. Hand wash is best: If possible, we recommend hand washing the jacket for optimal care.
9. Lay flat to dry: Air dry the jacket by laying it flat on a drying rack, away from direct sunlight.
10. Use water-repellent spray: After drying, treat the jacket with a water-repellent textile spray to protect it from moisture.
11. Fasten closures: Make sure all closures are fastened before washing the jacket.

Our orthosis jackets are carefully and precisely handcrafted based on the individual measurements taken during a fitting appointment. As these are custom-made products, winter and summer jackets may vary due to differences in linings. If a client has previously ordered a jacket from us, we cannot guarantee that a new jacket will be completely identical, as each piece is unique.

Although we make every effort to deliver jackets of the highest quality, minor variations between products may occur due to the handmade nature of the work. However, if you notice a defect in your jacket, we kindly ask you to report it to us within 7 days of receipt. We will carefully assess the situation and look for an appropriate solution.

If, after reasonable use, a seam, zipper, or another part of the jacket becomes defective, we ask that you share this issue with us. We will analyze it, and if we determine that it is a manufacturing defect, we will carry out the repair. Damage caused by rough behavior of the client or negligence on the part of a caregiver falls outside our responsibility.

Our goal is for every customer to be satisfied with their orthosis jacket. We will always work together to reach a reasonable solution. We would like to emphasize that we are not responsible for damage incurred during the delivery process; this is the responsibility of the delivery service.

1. Appointment Confirmation and Cancellation

• You will receive a confirmation of your appointment by email. If you wish to reschedule or cancel the appointment, you must do so at least 24 hours in advance.
• Cancellations can be made by phone or email. If you cancel within 24 hours or do not show up without cancellation, we are forced to charge a no-show fee.
• The occupational therapist and personal supervisor are responsible for informing the client about the appointment in a timely manner. They must ensure that the client is aware of the date, time, and location of the appointment.
• In addition, they ensure that the client is present on time at the agreed date and time.

2. Responsibility of the Occupational Therapist and Personal Coach

• If the client does not show up for the appointment without timely cancellation, a no-show fine of €85 will be charged.
• This fine covers the cost of the reserved time and lost income.

3. No-Show Fine

• The no-show fine must be paid within 14 days after the invoice date.
• If payment is not received within the set period, we reserve the right to take further steps, such as calling in a debt collection agency. Any additional costs for this will be borne by the institution.

4. Payment terms

• We reserve the right to modify these terms of service at any time.
• Any changes will be communicated in a timely manner via our website or by email.

5. Changes to the Terms of Service

By using our services, you agree to the above terms.